Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Wednesday, June 30, 2010

Michaels Part Two and Saying No

I went back to Michaels today to purchase cake pan number two and use 40% off coupon number two. I found said pan and went to check out lane. After waiting for a moment Elizabeth announced she had to pee and when I told her she needed to wait she proclaimed, "It's coming out." So we quickly ran to the back of the store to the restroom. Used restroom and came back to the line which of course had grown. We waited in line and while waiting my eye was drawn to a super cute gift card holder. I thought to myself, "I think I will get that." Immediately I used my brain and told myself, "No way. They will not win." You see I understand that the whole reason they wanted me to come back to the store twice was because I might buy more if I am in the store one more time. So I resisted the urge to buy the super cute gift card holder and reasoned that sticking a gift card in a card is much more practical. We made our purchase and I actually saved only $8.00. $8.00 is still a savings.
Then we promptly left and went to Mcdonalds where I spent $7.00 for lunch. Anyone see the humor in that? Ohh well.
I went to Mcdonalds because I read an article yesterday that said when at all possible say yes to your kids. Now, the article was not trying to turn our children into some self centered brats. It is important that we do not give our child every single thing they ask for. They cannot think they are the center of the universe. Or they will behave like that. It was simply pointing out that we as moms have to say no a lot. We have to say no for a lot of good and practical reasons. Like when my child asks if they can jump off the back of the couch. I say no because I do not want her to break her head. I say no when she wants to stay up past bedtime because she needs rest and so do I. I say no when she wants to take some toy from her sister. I say no a lot and my kids are better off for it. But, sometimes we say no without any real reason. We simply say no because we are programed in our brains to say no. Like when Elizabeth asks for the 500th time if she can paint. I say no because I don't want to clean it up. Or when they ask if they can color. I say no because I am busy and do not want to stop and find crayons and paper. I say no and do not even know why sometimes. So today I said yes. We were leaving Michaels and Elizabeth asked if we could go to the play area at Mcdonalds. I thought about it for a moment and almost said no. No because we have perfectly good food at home. No because it costs money and is not the healthiest meal. But then I did not say anything at all. Instead I drove in the direction of Mcdonalds and when we were getting close to the driveway Elizabeth said, "Mom, can we go?" I said, "I don't know hunny." And as I pulled in the parking lot there were shrieks of excitement. We went in and they played and then we ate lunch. It was fun and I am glad I said yes. Yes to Mcdonalds and no to the gift card holder. Michaels did not win today.

Tuesday, June 29, 2010

Dear Michaels

Dear Michaels-
I am not really angry at you. Just a bit agitated that today of all days I was serviced by the one person in your store who follows rules and would not allow me to use my two 40% off coupons at the same time. I was buying two of the exact same items. Two large sheet cake pans. The 40% off coupon would allow me to save about $9.00. I really wanted to buy both of those cake pans today. This would save me a lot of energy and prevent me from having to drag my two children back into your store on a whole other day. You see we have a lot of very important summer activities we need to be doing. Like swimming and playing and anything other than taking two kids under three into your store. I was even willing to have two separate orders, so it would seem like I was two different customers. But no. Today, of all days, the person who waited on me decided it was very important to follow the rules. More important than making me drag my children back into your store on another day. So if on the day that we return one of my children happens to break something I will not be held responsible.

Sincerely,
Return customer

(Ok, so I really would not allow my children to break something. I do try to reign then in when we are out in public. And I am not really angry. But just irked because I have seen cashiers bend the rules for customers and I was just hoping I would get one of those cashiers today. But alas I did not. God is probably trying to teach me something. Like maybe we should follow rules. Or maybe, I just needed a good laugh. I like that one better. )